Refund Policy

At PICABOT AI, we strive to provide exceptional service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for credit purchases and our procedures for processing refund requests.

2.1 Standard Policy

Our standard credit packages are:

• Starter Pack: 100 credits for ₹1,000
• Professional Pack: 550 credits for ₹5,000
• Enterprise Pack: 1,100 credits for ₹10,000

Credits are digital goods that are delivered immediately upon successful payment processing.

2.2 Credit Characteristics

• Credits are non-transferable between accounts
• Credits do not have an expiration date
• Each credit allows for one AI image generation
• Credits are consumed immediately upon image generation

3.1 Eligible Scenarios

Refunds may be considered in the following circumstances:

• Technical Failures: Persistent technical issues preventing service use
• Duplicate Payments: Accidental multiple charges for the same purchase
• Unauthorized Transactions: Fraudulent charges reported within 48 hours
• Service Unavailability: Extended service outages exceeding 72 hours
• Billing Errors: Incorrect charges due to system errors

3.2 Non-Eligible Scenarios

Refunds will generally not be provided for:

• Change of mind or buyer's remorse
• Inability to use the software due to system incompatibility
• Dissatisfaction with AI-generated image quality or results
• Credits already consumed for image generation
• Violation of Terms of Service resulting in account suspension
• Requests made more than 30 days after purchase

4.1 How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact our support team at support@picabot.in
• Step 2: Provide your order/transaction ID and account details
• Step 3: Clearly explain the reason for your refund request
• Step 4: Include relevant screenshots or documentation
• Step 5: Allow up to 5-7 business days for initial response

4.2 Required Information

Please include the following information in your refund request:

• Full name and email address associated with the account
• Transaction ID or order number
• Purchase date and amount
• Detailed explanation of the issue
• Screenshots or error messages (if applicable)
• Steps taken to resolve the issue independently

4.3 Response Timeline

• Initial Response: Within 24-48 hours
• Investigation: 3-5 business days
• Decision Notification: Within 7 business days
• Refund Processing: 5-10 business days (if approved)

5.1 Approved Refunds

If your refund request is approved:

• You will receive email confirmation of the approval
• Unused credits will be deducted from your account
• Refund will be processed to the original payment method
• You will receive a refund confirmation with reference number

5.2 Partial Refunds

In some cases, we may offer partial refunds:

• When some credits have already been used
• For pro-rated refunds based on usage
• When only specific issues affect part of the service
• As a goodwill gesture for exceptional circumstances

5.3 Alternative Solutions

Instead of refunds, we may offer:

• Service Credits: Additional credits to compensate for issues
• Account Credit: Monetary credit for future purchases
• Extended Support: Priority technical assistance
• Feature Access: Temporary access to premium features

6.1 Credit/Debit Card Refunds

• Refunds are processed to the original card used for purchase
• Processing time: 5-10 business days
• May appear as a credit on your next statement
• Contact your bank if refund doesn't appear within expected timeframe

6.2 UPI/Digital Wallet Refunds

• Refunds are processed to the original UPI ID or wallet
• Processing time: 1-3 business days
• Instant refunds may be available for certain payment methods
• You will receive notification from your payment provider

6.3 Bank Transfer Refunds

• May require providing bank account details
• Processing time: 3-7 business days
• Additional verification may be required
• NEFT/RTGS charges may apply for certain amounts

7.1 Service Discontinuation

If we discontinue PICABOT AI services:

• 90 days advance notice will be provided
• Unused credits will be eligible for full refund
• Alternative solutions may be offered
• Data export options will be provided

7.2 Account Violations

If your account is suspended due to Terms of Service violations:

• Refunds are generally not available
• Appeals process is available for disputed violations
• Unused credits may be forfeited
• Case-by-case review for exceptional circumstances

7.3 Force Majeure Events

During events beyond our control (natural disasters, pandemics, etc.):

• Service interruptions may affect refund timelines
• Alternative compensation may be offered
• Extended deadlines for refund requests may apply
• Regular updates will be provided on service status

8.1 Internal Resolution

If you're unsatisfied with our refund decision:

• Request escalation to our management team
• Provide additional evidence or clarification
• Participate in good-faith discussions
• Consider alternative resolution options

8.2 External Dispute Resolution

• Consumer protection agencies in your jurisdiction
• Payment processor dispute resolution processes
• Online dispute resolution platforms
• Legal remedies as available under applicable law

8.3 Chargeback Prevention

Before initiating a chargeback:

• Contact us directly to resolve the issue
• Allow sufficient time for investigation
• Provide all relevant information
• Consider alternative resolution options

We may update this Refund Policy from time to time. Changes will be communicated through:

• Email notifications to registered users
• In-app notifications and announcements
• Website updates with change highlights
• 30-day notice period for significant changes

Continued use of our services after policy updates constitutes acceptance of the new terms.

For refund requests, questions, or assistance: